Refund policy
30-Day Returns
We want you and your loved one to be happy with your EverGlide chair. If it isn't right for you, you can return it within 30 days of delivery.
How to start a return
Email us at support@everglideusa.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Please don't send a chair back without contacting us first, because returns sent without instructions can't be processed.
Return conditions
- The chair must be unused, clean and in its original packaging, with all parts included.
- The return must be requested within 30 days of the delivery date.
Return shipping
Return shipping is paid by the customer. If your chair arrived damaged or faulty, we cover it (see below).
Refunds
Once we receive and inspect your return, we'll email you. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.
Damaged or faulty chairs
If your chair arrives damaged or has a defect, email us within 7 days of delivery with your order number and photos of the problem. We'll send a replacement or a full refund at no cost to you, including shipping.
Questions?
Email support@everglideusa.com and we'll help.